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Information Introduction At Decorating Heaven we believe your satisfaction is our first priority. Decorating Heaven specialises in delivering to you a range of quality designer wallpapers, wallpaper borders, murals, room themes and other decorating products for your home. We aim to deliver promptly and most orders are sent within 24 hours. To help achieve this we have created the following information sections:
If these sections do not cover your queries or in the unlikely event that you are dissatisfied with your purchase, please contact Decorating Heaven via e-mail so we can help. How to place an order
If you are having problems ordering please email us for additional help. For information on finding your online orders check here.
See Indent Orders for variations to these Payment Terms. Charges are all in Australian Dollars. We prefer to use email as our main method of confirmation as this keeps costs down. After placing an order online, you will receive an email confirming Decorating Heaven has received your order. This will be followed up with an email confirmation that your order has been shipped. As we aim to ship most orders within 24 hours (Monday to Friday) so both of these emails may arrive on the same day. Fax orders with an email address will also receive confirmations via email. If we need to update you on your order situation, stock availability, items currently out of stock, shipping quotes or indent items or other matters related to your order, you will be contacted via email or occasionally telephone.
We deliver by a variety of methods including courier, Express & Registered Post. We will select the method most appropriate for your order. Exceptions: We reserve the right to amend shipping and handling charges. On occasion shipping charges may differ from the ones listed. Or you select the wrong shipping type or destination when placing an order. We will correct this for you, process your order and notify you of the change in charges. If there is an increase in costs over $10.00 per order we will contact you before processing the order so you can approve the change in shipping costs. Overseas orders: We sell to the Australian market and rarely ship overseas. For further information is available from our Frequently Asked Questions Section, Non-Australian Orders. Typically, in stock wallpaper border orders are processed within 24 hours and when you receive your goods will depend on the delivery location and delivery method. Most orders received before 2.00 pm week days EST are despatch the same day. Courier delivery varies from next day to 4 days approximately, for the more remote locations. Express Post is delivered the next business day over specified routes within the Express Post domestic network. Couriers and registered Post delivery is estimated to be from 2 to 6 working days. These estimates are based on the Couriers and Australia Post quoted delivery timetables and should be taken as a guide only and are based on reasonable expectations and experience. Availability information is listed against each item and we do attempt to keep this as up to date as possible. Occasionally an item may be out of stock. If this occurs we will email you within 24 hours, on week days with an estimated delivery date. You can then elect to wait, order an alternative or cancel your order. Your credit card will not be charged for items out of stock. We cannot be responsible for supplier's backorders. If you have deadlines to meet, for example, a child's birth date, order early to avoid disappointment. Please wait until you have received your order before you schedule paper hangers or commence significant preparation. Some items are available by Indent Order only. This is stated in the availability details on each items page. Here are more details on Indent Orders. Upon providing proof of purchase, Decorating Heaven will only accept the return of products in accordance with our Return Policy. To read our Return Policy, click here. If you have not received exactly what you ordered we will correct your order. Contact us for help. Defective Product Replacement Policy If you have received an order that is damaged or defective, contact us and we will resolve this as soon as possible for you. For more information read our Defective Product Replacement Policy. Deliveries are packaged in a variety of methods based on the shipping method and the items ordered. This may include the original Australia Post package e.g. Express Post, wrapped in corrugated card or delivery tubes. We believe in good management of the earths resources and recycle clean packaging materials. In some cases you may receive multiple packages. Sales within Australia are subject to Goods and Services Tax (GST). You will be issued a Tax Invoice that will be delivered with your order. Orders to NZ, UK, Canada & USA We sell to the Australian market and rarely ship overseas. For further information is available from our Frequently Asked Questions Section, Non-Australian Orders. The shopping carts we use collect credit card details securely. Credit cards are stored on secure servers and collected from these using industry stand encryptions. They are not saved but deleted from the server after a short period of time. Credit card details are not distributed via email. When on pages that request your credit card details you can check your computer is using secure connection. Look for the closed padlock in the bottom right of your browser screen. Some browsers do not show the padlock so then right click your mouse button and select properties. The connection information should confirm an SSL 128 bit encryption e.g., "SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange". Shop online 24 hours a day, 7 days a week. If you need assistance, our friendly Decorating Heaven Team is available via email. We aim to reply within 24 hours business days, Monday to Fridays. For online customers our preference is to use email. If your enquiry cannot be handled by email don't forget to provide a phone number and preferred times of contact.
Email:
service@decor.net.au |
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